GENERAL INFO & ANSWERS TO FREQUENTLY ASKED QUESTIONS
Warranties-Every manufacturer has their own respective warranty policies that Offenbacher’s must follow. To ensure you understand the warranty policy for the products you purchased, please take a moment to check the manufacturer’s website.
Types of Fireplaces:
There are two types of fireplaces, masonry (brick & mortar) and metal prefabricated fireplaces, sometimes called zero-clearance fireplaces. If you look inside your fireplace and see brick and mortar with a brick chimney then you have a masonry fireplace. If what you see is a metal box (some have firebrick lining) and a metal pipe for a chimney then you have a zero-clearance fireplace. Masonry fireplaces have a brick and mortar chimney while zero-clearance fireplaces have a metal chimney pipe usually enclosed in a framed chase with the metal chimney extending out the top. You will need to identify which type of fireplace you have. One type will not fit on another.
If you have a zero-clearance fireplace you will need to locate the metal tag inside the fireplace which has the manufacturer and model number on the tag.
Measuring Your Fireplace Opening this is the most critical step in ordering a set of fireplace doors. Please refer to our fireplace measurement form for details.
Common Fireplace terminology:
BTU-(or British thermal unit) the standard heat measurement unit used by the fireplace industry. One BTU is the amount of heat required to raise the temperature of 1 lb of water by 1°F at sea level.
B-Vent - A vent configuration that takes in air for combustion from the home and vents combusted products outside the home. Also known as Natural Vent.
Cabinet - A fireplace cabinet is usually a wood finishing option for Direct Vent or Vent-Free Fireplaces that are installed on the floor of a room and vented through a wall. They encase the entire fireplace and can be made to fit walls or corners. A fireplace cabinet can range from 13" to 28" deep.
Catalytic Combustor - A device used on some wood burning stoves to reduce the temperature at which smoke is ignited.
Chase-A structure that is built around, and also encloses portions of a chimney. In some cases, a chase can also house the appliance.
Circulating Firebox - A firebox that is designed to heat via air circulation. Heat moves from the fire to the firebox, and is then moved out into the room by a fan through louvers at the top and bottom.
Clearance - The distance required by building and fire codes between a stove, smoke pipe or chimney, and combustible materials such as wood furniture or carpets. Clearances must be observed even if noncombustible plaster or other masonry materials protect the combustible materials (wood furniture or carpets).
Direct Vent - A vent configuration that draws air for combustion from outdoors and exhausts combustion products back outside. Direct vent configurations eliminate the need for a standard chimney system. A glass panel in direct vent units is
critical to keeping the combustion system sealed from the home, maintaining high efficiency and indoor air quality.
Electronic Ignition - When the ignition system is powered by electricity & requires either 110v outlet or battery.
EPA Regulations - In the context of wood burning appliances, these are government regulations mandating that products sold after July 1, 1992 emits no more than 4.1 grams of particulate matter per hour for catalytic-equipped units and no more than 7.5 grams for non-catalytic-equipped units. EPA-approved fireplaces offering a balance of aesthetics and energy efficiency
Firebox - Portion of a solid fuel appliance where fuel (such as wood) is located and combusted.
Hearth - The floor of the firebox, most commonly used in reference to fireplaces. More generally, the foundation upon which fires for aesthetic and heating purposes are built. Differs from floor protection.
High – Efficiency, Wood-Burning Fireplace Inserts- Heating units that will fit into an existing fireplace (masonry or factory-built). They burn wood, gas, or pellets and are generally used to increase the efficiency or change the look and feel of an existing fireplace.
Mantel - A finishing option for direct vent and vent free fireplaces. They can be made of wood, marble or stone. Mantels do not encase the entire fireplace; they only frame it. Most are only 1.75" - 2.5" deep. Mantels are used when the fireplace is installed inside the wall or on the outside wall of the house.
Manually Controlled - Designates that the height of the flame can be controlled at the unit only.
Remote Ready - Designates that the heating appliance is able to be powered on or off via a wired or wireless remote. Remotes are usually sold separately. The height of the flame cannot be adjusted remotely. Not recommended for vented gas logs.
Surround - In the context of this website, a fireplace surround is a marble or tile frame located between the fireplace and the mantel. Cabinets rarely use surrounds. Some manufacturers call wooden cabinets "cabinet surrounds."
Variable Flame Height - Designates that the height of the flame can be increased and decreased via remote.
Vent-Free (or Vent less) - Venting style in which no chimney or external venting is required. The flame burns hot enough to eliminate virtually all pollutants. Although vent-free units offer high efficiency, some areas may not permit their installation or use. Please check with your local building office.
Zero-Clearance Fireplace - A factory-built fireplace that is constructed so that it can be safely placed close to combustible material.
Grills
Gas Grills- Are easily started, reach cooking temperatures quickly, maintains a constant temperature, and are easy to shut down when grilling is completed. It is great for those quick grilled meals after work. Everyone in the family will find that Gas grills are easily managed, and convenient to use.
Ceramic Smoker/Roasters- Ready to cook in 10 minutes with no lighter fluid. Ceramic walls retain heat with accurate temperature control and no hot spots. Unburned charcoal can be reused making the smoker/roaster extremely efficient in energy consumption. Weatherproof ceramics will not rust, and are cooler to the touch than metal grills. Ceramic Smokers/Roasters can be used year round, even in freezing temperatures and rain.
Legacy Billiards
What size room is needed for a billiard table?
Your minimum room size requirements depend on the billiard table size as well as the cue length you will most often use.
To view the room chart for more information, please click on Legacy Billiard’s website: What should I look for when buying a billiard table?
The following is a list of features you should look for when purchasing your billiard or pool table:
True interlocking, laminated, cross-ply support beams – not just pieces of wood joined by hardware. See Legacy interactive construction display. Little or no use of metal hardware; all wood corner support systems are preferable since this type of construction does not loosen over time; be sure to lean on the table to make sure you don’t feel racking or shifting (Every Legacy table has an all wood corner support system).
Keep in mind that veneer and wood is more durable than laminate. (Legacy does not use laminates on any table).
K-66 cushion rubber is the only cushion rubber sanctioned by the BCA (Billiard Congress of America).
Roll a ball on the table to gauge quietness of play and consistency of speed & rebound action.
Minimum ¾”, 3-pc genuine slate – though if your budget allows, 1”, 3-pc genuine slate is preferable. (A standard on all Offenbacher tables sold).
What kind of cloth do I need on my billiard table?
A minimum of 21 oz, wool blend billiard cloth will provide the best playing results.
Patio Furniture:
Damages related to acts of God or severe weather are NOT covered under any warranty.
Glass Table Tops- Glass top tables are NOT covered under warranty.
Frame & Finishes: If a frame sits unevenly - First, check that the glides (nylon feet) are properly seated and not worn. If your chair or small table legs sits unevenly on a flat floor, correct this by determining the "long" leg. Begin adjustment by placing a small block of wood on the floor. Now, lift the chair and firmly bring it down so the "long" leg strikes the wood. This should shorten and adjust the longer leg.
Cleaning and Protecting- For all finishes on outdoor furniture, a mild soap and warm water wash is recommended.
Repairing Scratches and Scrapes in Finish- Touch-up paint to match the frame color of your patio furniture can be ordered at any Offenbacher’s location. Before beginning any touch-up procedure, always wash the marred area first to remove any dirt or grease, and then lightly sand the edges around the scratch so that the touch-up paint will blend in easily. To touch up non-textured gloss finishes, sand lightly with 400 to 600 grit wet or dry sandpaper and then clean the area with rubbing alcohol. Apply paint with short light sprays until covered. Be sure to avoid "over-spraying" onto adjacent areas.
Umbrellas- Always close umbrellas in their stands when not in use or in windy weather. This will protect umbrellas against damage from inclement weather or high winds. If your umbrella becomes wet, open it for a complete airing and make certain it is thoroughly dry before closing again. Always dry umbrellas completely before storing, and fold carefully to avoid wrinkling the fabric. Protect with a cover and lay on a hard, flat surface in a well-ventilated location.
FABRICS- Do not use bleach unless specifically listed as a cleaning agent for your outdoor furniture's specific fabric. The life of your fabric largely depends on its care and use. Certain suntan and sun block products may permanently discolor any patio furniture fabric. This possibility can be minimized by immediately cleaning after contact. It is important to clean your outdoor furniture fabric regularly. In addition, storing your cushions when not use, or using patio furniture covers, will extend their life. The life of outdoor furniture fabrics can be extended by simply hosing down your patio furniture regularly with water. Hint: Cushions dry faster if they are allowed to stand on their sides while drying.
Cushions- Cushions are covered under a 1 year limited manufacturer's warranty. Dirt, stains, cuts, etc are not covered. Proper care ensures longevity of your cushions.
WINTER STORAGE- If you live in an area that experiences freezing conditions, store your outdoor furniture right side up in a dry, protected place. Do not store frames upside down. Water can collect inside the frame tubing, and if exposed to freezing temperatures, this water could freeze causing the frame tubing to crack or burst.
FRAME STACKING- We recommend that when moving or storing any stacking outdoor patio furniture, it be stacked no more than the specific recommended stack heights for safety. This will also reduce the potential for rubbing, wear, or marring of the frame finishes. Caution: Do not sit on any furniture that is already stacked.
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